The proposal to send something by mail to Russia should be viewed as a threat and brought to justice. Internet
Today, the Lifehacker again raises the topic of online shopping abroad. However, this time it will go about the sad, that is, about the Post of Russia. We will not talk about the horrors that anyone who chooses to use the services of this organization risks to face, you already know everything. It is better to talk about how to behave in case the next lost parcel by the will of fate turned out to be yours.
In advance, think about everything and abandon the insane venture
To begin with, I want to say that if there is a choice between delivery by our mail and courier service, it is always preferable to choose the latter. To the great happiness, now the services of numerous intermediaries are available to the person who will not only take the goods from the USA, Europe and Asia to the customs of Russia, but also take care of the successful delivery of cargo across the territory of Russia directly into the hands of the buyer. A similar service appears in domestic online stores, which can not but rejoice.
In general, if the intermediary or the store has its own courier service “to the apartment”, then we put it “+” and choose this option. It will be more expensive, but quickly, reliably and without nerves. In fact, with such delivery, the parcel will always be in the hands of one service, without involving unauthorized persons, and solve problems (if any), you will only be with them. Here on your side business, competition and reputation are things unfamiliar to the Post of Russia, and a private intermediary / courier is interested in ensuring that you are satisfied.
We are convinced that it is the Russian Post that is to blame
If you decide to deliver “cheap and angry”, then first you need to make sure that the parcel flew to Russia. For this, the parcel tracking must be included in the delivery conditions, that is, the tracking of the current cargo location by a unique identification number. Without it you will not be able to find out if the parcel left the country of departure and got to the Russian Federation.
The next obstacle can appear at the stage when your purchase will fall into the hands of the customs. There are many subtleties here, and we will devote one of the following articles to this issue.
Now we are talking specifically about the case when the parcel passed customs and fell into the hands of the Post of Russia. This will tell you the status of “Left MMPO” in the tracking service of the Russian Post.
The parcel does not necessarily always lose. Sometimes, under the influence of unknown forces, she simply linger somewhere along the way. It’s not very pleasant and makes you nervous, but here you can do something.
What to do if the package is delayed
Here, the regulatory documents that determine the delivery time of the parcel depending on the type of delivery (air or land) and the location of the recipient on the territory of Russia come into force:
I want to draw attention to the fact that the delay in delivery is still better than the loss of the parcel, but even if it is delayed, a person has the right to compensation. Rules for the provision of postal services contain information on the amount of payments in case of the emergence of shoals from the postal service:
In the event of violation of the deadlines for the transfer of postal items and the implementation of postal money transfers for personal, family, domestic and other needs not related to the business of citizens, postal operators pay a penalty at a rate of 3 per cent of the postage for the postal service for each day of delay, but not more than the amount paid for such a service, and for violation of the deadlines for sending mail by air – the difference between the fee for per- link above air and land transport.
It turns out that if the parcel was delayed for more than 33 days, then the recipient is reimbursed for all the costs of forwarding.
Naturally, just because no one will return the money. After receiving the delayed parcel, you need to draw up an application for compensation. Immediately it should be noted: they are considered for a long time, and to increase the probability of receiving money it is highly desirable to keep the package of the package with a label and marks + to be sure that there is a copy of the sender’s receipt.
What to do if the parcel does not come
First we will be convinced that the parcel really disappeared. For this you need to write an application for the search for our mail:
Applications of individuals and legal entities for the search for postal items and postal money transfers are accepted in any TSO.
Do not forget about the documents:
Applications for the search for mail items and claims for compensation for damage related to the loss and shortage (damage) of the transferred investment or to the non-payment of money by postal money transfer are accepted from the senders or addressees, as well as their representatives (by proxy), on the basis of the document, Identity (according to the list, in the information material posted in the post office).
And further:
A receipt (or a clear photocopy) must be attached to the application of natural persons.
After the statement is made, it is necessary to wait. Long to wait. By law, the Russian Post can search for a lost parcel of up to 2 months.
IMPORTANT!
If the situation is successful, the fact of the loss of the parcel will be confirmed, and the recipient will receive compensation equal to the declared value of the parcel + shipping costs. Specify the real value of the parcel. And yet: do not pull too much with the filing of applications. If more than 6 months have passed since the sending of the parcel, then “everything has disappeared”.
When nothing can be done
However, the property of saving “in the wrong place” for some reason does not become obsolete, and here is another person ordering something from abroad without tracking and without the declared value of the parcel, without even bothering to get the invoice from the seller. Well, congratulations, you actually lost your money.
In the name of good
In fairness, the Russian Post can be punished additionally. This is a powerful Roskomnadzor. The website of the federal service has a form of treatment, filling and sending of which with a decent probability will lead to a fine from the Post of Russia for a foul work. The beauty is that the whole further process is carried out directly by Roskomnadzor, without the participation of the applicant.
If the Russian Post does not want to cooperate
If the statements are ignored and you are frankly dismissed, then you can either take a lesson for yourself and score, or go further – to the court. You understand that this is a completely different story, which, although with some probability, will get a happy ending, but the lawsuits will take a lot of time, and even more nerves.
Take care of yourself, if possible, use alternative methods of obtaining purchased goods. You know that all these intermediaries and courier services have appeared and successfully survive because they work, and they work as they should.
